Refund Policy

Returns

You have 14 days after receiving your order to notify us that you wish to return an eligible item.

Once you have notified us, you then have a further 14 days to return the item.

To be eligible for a return, the artwork must be returned in the same condition in which it was received, with all original packaging and documentation. You will also need your receipt or other proof of purchase.

To request a return, please contact us at lara@laraspadettoart.com before sending your item back. We will provide instructions on how and where to return your order.

Items returned without first requesting a return may not be accepted.

Nothing in this policy affects your statutory consumer rights.

Original Paintings

Original paintings purchased online are eligible for return in accordance with the 14-day cancellation period described above, provided they are returned in their original condition and packaging.

Fine Art Prints

Canvas Prints and Paper Prints purchased online are eligible for return in accordance with the 14-day cancellation period described above, provided they are returned in their original condition and packaging.

Commissions and Personalised Artwork

Artwork created specifically to a customer's individual specifications or personalised requirements is not eligible for return due to a change of mind.

This does not affect your rights if the artwork is damaged, faulty or not as described.

Damages or Incorrect Orders

Please inspect your order as soon as it arrives.

If your artwork arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at lara@laraspadettoart.com.

Please include photographs of the artwork and packaging where possible so that we can assess the issue and arrange an appropriate solution.

Return Shipping

If you are returning an eligible item because you have changed your mind, you are responsible for the cost of returning the artwork.

We strongly recommend using a tracked and appropriately insured shipping service, as you remain responsible for the item until it is received.

If an item is damaged, defective, or incorrect, please contact us before returning it so that appropriate arrangements can be made.

Exchanges

We do not offer direct exchanges.

If you would like a different artwork or print, please return the eligible item in accordance with this policy and place a separate order for the new piece.

Refunds

We will notify you once your return has been received and inspected and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method within the timeframe required by applicable consumer law.

Please allow additional time for your bank or card provider to process the refund.

Where required by applicable consumer law, eligible standard outbound delivery charges will also be refunded.